Cancel any time. Fair refunds.

In short

• Cancel any time. There are no further charges after you cancel.
• You keep what you paid for until the end of the month already paid, then your account moves to the Free plan. Your work stays yours and can be exported.
• 7-day cooling-off: cancel within 7 days of the first payment of a new subscription and we refund that payment in full.
• After 7 days we do not refund part-months, unless we charged you in error or the service failed (see below).
• Top-ups: the unused part can be refunded if you ask within 7 days of buying it. Usage already used cannot be refunded. Cancelling your plan pauses your top-up; it is not lost.
• Refunds go back to the card you paid with, through Paystack, usually within 3 to 10 working days.

How to cancel

Cancelling is as easy as signing up, and you never need to give a reason.

• On your account page: sign in at albertai.tech, go to Your plan and press Cancel plan. Before you confirm, it shows the date your plan runs until and any top-up that will pause.
• From Paystack's email: use the Manage subscription button in the email Paystack sent when you subscribed, or in the reminder Paystack sends before each charge, then choose Cancel.
• By email: write to [email protected] from the address on your account and we will cancel it for you.
• Cancelling stops future charges straight away. Your plan keeps working until the end of the month you already paid for. If you cancel during a cloud computer's free week, you are not charged at all.

The 7-day cooling-off period

• If you cancel a new subscription (Starter, Individual, Team, or a cloud computer) within 7 days of its first payment, we refund that first payment in full. This follows section 44 of South Africa's Electronic Communications and Transactions Act.
• For a cloud computer that started with a free week, the 7 days run from the first payment after the free week.
• The cooling-off period applies to the first payment of a subscription, not to each monthly renewal.

After the first 7 days

• Monthly payments are not refunded for the part of a month you do not use. You keep access until the end of the paid month.
• Team subscriptions: adding a member is charged for the rest of the current month. Removing a member lowers the price from your next billing date; the current month is not refunded.
• Charged in error (a double charge, a charge after you cancelled, or the wrong amount): we refund the full incorrect amount.
• The service failed: if a paid feature did not work for a long stretch because of a fault on our side, tell us and we will refund or credit a fair share of that month.

Top-ups

• A top-up is extra AI usage for the models Albert uses on your behalf, for subscribers.
• It carries over. Your plan's usage resets each month; a top-up does not. What is left moves into the next month, and your plan's usage is always used first.
• If you cancel your plan, your top-up is paused, not lost. It comes back the day you subscribe again, on any paid plan.
• Paid top-up lasts 3 years from the day you buy it. The 10% subscriber bonus is free and lasts 3 months; it is used before the paid part.
• You can ask for the unused part to be refunded within 7 days of buying it.
• Usage that has already been used cannot be refunded, because it has already been paid on to the AI providers.
• Engine time included in a plan has no cash value and is not refunded.

How refunds are paid

• Refunds are made through Paystack, back to the card or account you paid with. We cannot refund to a different card, account or person.
• Once we approve a refund, it usually reaches you within 3 to 10 working days, depending on your bank.
• Refunds are made in South African rand, for the amount you were charged. Any fees or exchange differences charged by your own bank are outside our control.
• To ask for a refund, email [email protected] with the email address on your account and the date of the payment. We aim to reply within 2 working days.

Before you dispute a charge

Please write to us first at [email protected]. We can usually fix a billing problem the same day, which is faster than a card dispute for both of us. Your rights under the Consumer Protection Act and other South African law are not affected by this policy.

Who you are dealing with

• Supplier: Swiftnex Tech (Pty) Ltd, a private company registered in South Africa, trading as SwiftNextech.
• Registration number: 2023/264956/07 (Companies and Intellectual Property Commission).
• Registered and physical address (also for legal notices): 1021 Draaibos Ave, Weltevredenpark Ext 45, Johannesburg, Gauteng, 1709, South Africa.
• Email: [email protected] · Phone: +27 67 586 9544 · Website: albertai.tech